7cuci Terms & Conditions – A Complete Guide to the Rights and Responsibilities of Malaysian Members

1. Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") govern the relationship between 7cuci and every individual who registers and uses our platform. This agreement takes effect from the date you complete the account registration process at 7cuci or from the date you first use any of our services, whichever is earlier.

By clicking "Register", "I Agree", or otherwise expressing your consent electronically, you confirm that you have read, understood, and agreed to comply fully with this Agreement, including our Privacy Policy and Responsible Gaming Policy, which form part of this Agreement.

7cuci reserves the right to amend, update, or add to the terms of this Agreement at any time. Continued use of the platform following any changes constitutes your acceptance of the updated terms. We will endeavour to provide members with reasonable notice of any material changes.

2. Member Eligibility

To register and use the 7cuci, you must meet all of the following eligibility requirements without exception:

• At least 18 years old at the time of registration. A copy of a valid identification document may be required as proof of age.
• Residing in or physically located in Malaysia at the time of accessing the platform 7cuci.
• Not subject to any legal prohibition, regulation, or court order that prevents you from participating in online gaming activities.
• Acting on your own behalf and not as an agent, proxy, or representative of any third party.
• Never banned or prohibited by 7cuci from using our platform in the past.

Foreign nationals residing in Malaysia, whether permanently or temporarily, are also eligible to register, provided they comply with all applicable local laws. 7cuci reserves the right to request proof of citizenship or residency at any time.

3. Account Registration

Each individual is only permitted to hold one account only on the platform 7cuci. Holding multiple accounts is a serious violation that may result in the closure of all associated accounts and the forfeiture of any balances or winnings.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as stated on your Malaysian identification document (MyKad or Passport)
• An active Malaysian mobile number registered in your name
• A valid and accessible email address
• Accurate date of birth

You are solely responsible for keeping your login credentials secure. 7cuci shall not be held liable for any losses arising from unauthorised access to your account by a third party. Please contact us immediately via email at [email protected] if you suspect your account has been accessed without your authorisation.

4. Deposits & Payment Methods

Platform 7cuci accepts deposits via the following Malaysian local payment methods only:

• e-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Instant Transfer: DuitNow
• Online Banking (FPX): Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, AmOnline, and other FPX member banks

The minimum accepted deposit is RM10 per transaction. No default maximum daily deposit limit is set; however, 7cuci reserves the right to set deposit limits based on each member's risk profile and account verification status.

All deposits will be credited to your account immediately once the transaction is confirmed by the payment provider. Should there be any unusual delay, please contact our support team 7cuci with proof of transaction (screenshot or receipt) for a faster resolution.

Any deposit transactions that appear suspicious, inconsistent, or indicative of illegal activity will be investigated and may result in account freezing and reporting to the relevant authorities in Malaysia.

5. Withdrawal of Winnings

Winnings obtained from gameplay on 7cuci may be withdrawn subject to the following conditions:

1. Your account has completed the identity verification (KYC) process.
2. There are no outstanding bonus rollover requirements associated with the balance you wish to withdraw.
3. The minimum withdrawal amount is RM30 per request.
4. The withdrawal method must match the deposit method used, except in specific cases approved by our finance team.

7cuci aims to process all withdrawal requests within 5 to 15 minutes for standard requests. Withdrawals requiring manual review may take up to 24 hours on business days. Withdrawals submitted on public holidays will be processed on the next business day.

We reserve the right to withhold or suspend withdrawal processing if there is reasonable cause to investigate potential fraud, breach of terms, or suspicious activity. In such cases, the member will be notified and may be asked to provide additional documentation as required.

6. Bonuses and Promotions

All bonuses, promotions, and special offers issued by 7cuci are subject to specific terms and conditions that will be stated alongside each respective offer. General conditions applicable to all bonuses include:

• Each member is entitled to receive each type of bonus once only, unless otherwise stated.
• All bonuses are subject to the specified rollover requirements — bonus credits cannot be withdrawn directly until the rollover conditions have been fulfilled.
• Using multiple accounts to claim the same bonus constitutes fraud and may result in account closure.
• 7cuci reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice.
• Bonuses cannot be exchanged or combined with other bonuses unless stated otherwise.

Winnings earned using bonus credits are eligible for withdrawal once the rollover requirements have been met, subject to any maximum win cap that may apply to a specific bonus offer. Please check the details of each promotion for applicable limits.

7. Game Rules

All games available on the platform 7cuci — including video slots, fishing games, Live Casino, card games such as HiLo, and other games — are each subject to their own specific rules, accessible via the "Information" or "Help" button within each game.

General rules applicable to all games at 7cuci:

• Outcomes generated by a certified Random Number Generator (RNG) are final and cannot be disputed.
• Technical disruptions such as internet disconnection during gameplay are beyond the control of 7cuci. We are not liable for any losses arising from technical issues on the player's end.
• Any attempt to exploit technical vulnerabilities, software bugs, or system errors within games is strictly prohibited and may result in the forfeiture of winnings and permanent account closure.
• The bet values and limits displayed within each game are final and binding.

8. Prohibited Conduct

The following activities are strictly prohibited on the platform 7cuci and constitutes a serious violation that may result in legal action:

• The use of automation software, bots, scripts, or any tools that operate games without direct human involvement.
• Collusion between players to manipulate game outcomes or exploit the bonus system.
• Money laundering through deposits and withdrawals unrelated to genuine gaming activity.
• Hacking, cyberattacks, or any attempt to compromise the security of the system 7cuci.
• Impersonating staff 7cuci or other members to gain unauthorised benefits.
• Sharing or selling your account to another party.

9. Responsible Gambling

7cuci cares about the health and well-being of all our members. We believe gaming should remain a source of entertainment and leisure only — not a primary income stream or a way to resolve financial difficulties.

Self-exclusion tools provided by 7cuci for all members:

• Daily/Weekly/Monthly Deposit Limits: Set a deposit limit that suits your budget through your account settings.
• Loss Limit: Set a maximum loss limit you are comfortable with over a defined period.
• Session Time Limit: Limit the amount of time you spend playing each day or week.
• Temporary Break: Pause your gaming activity for 24 hours, 7 days, 30 days, or a duration of your choosing.
• Self-Exclusion: Permanently close your account if you feel you need to do so.

If you or someone you know is struggling with a gambling problem, please reach out to our support team 7cuci or visit the Responsible Gaming our team for further information and assistance.

10. Privacy & Data Protection

Collection, processing, and storage of member personal data 7cuci conducted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and our separate Privacy Policy. By registering at 7cuci, you grant us your consent to process your personal data for the following purposes:

• Account management and identity verification
• Processing of financial deposits and withdrawals
• Fraud Prevention & AML Compliance
• Delivery of service and promotional communications (subject to your preferences)
• Platform improvements and user experience enhancements

We will not sell, rent, or disclose your personal data to third parties without your consent, except where required by law or court order. For more information, please refer to Privacy Policy our complete.

11. Account Termination and Suspension

7cuci reserves the right to suspend, restrict, or close any member account at any time for the following reasons, without prior notice:

• Violation of any section of these Terms & Conditions
• Suspicion or evidence of fraud, money laundering, or illegal activity
• Providing false or misleading information during registration
• Account use by ineligible individuals (minors, banned users, etc.)
• Instructions from Malaysian legal authorities

If your account is closed for reasons not involving a breach, any remaining credit balance will be returned to you via the original payment method within 10 business days. You may also close your own account at any time by contacting the 7cuci.

12. Limitation of Liability

To the extent permitted by applicable Malaysian law, 7cuci shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of our platform, including:

• Service disruptions due to maintenance, technical issues, or factors beyond our control
• Losses arising from legitimate game outcomes determined by a certified RNG
• Losses resulting from unauthorised access to your account caused by your own negligence
• Losses related to third-party services such as banks or e-wallet providers

Maximum liability 7cuci under any circumstances is limited to the total amount you have deposited within the 30 days preceding the relevant claim.

13. Amendments to Terms and Conditions

7cuci reserves the right to modify, add, or amend any part of these Terms & Conditions at any time. For significant amendments, we will notify members via their registered email or in-platform notification at least 7 days before the changes take effect.

Platform Usage 7cuci following the effective date of any amendment shall be deemed as your acceptance of the revised terms. If you do not agree with any amendment, you have the right to close your account and withdraw your credit balance before the amendment takes effect.

The latest version of these Terms & Conditions is always accessible via the website 7cuci and the date of the last update will be displayed at the top of this document for your reference.

14. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the 7cuci, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat button at the bottom-right corner of our platform
• Email Response Time: Under 1 hour on business days, under 4 hours on weekends
• Support Language: Bahasa Melayu and English

All official complaints will be recorded and handled in accordance with the 7cuci in a systematic manner. We are committed to resolving all complaints within 5 business days from the date the complaint is received. Should a resolution require more time, you will be kept regularly updated on the progress of your case.